WHEN AND HOW CAN I SUSPEND OR CANCEL DIRECT DEBIT OF MY SUBSCRIPTION ?

You can suspend or cancel your subscription until the 24th of the month for the following month. To do so, just have your transport card handy and:

  • Make your request in your Personal Area;
  • Call customer service at +33(0)2.47.66.70.70 (an employee will perform the operation);
  • E-mail your request to This email address is being protected from spambots. You need JavaScript enabled to view it.;
  • Go to the Fil Bleu sales office - 9, rue Michelet, Tours.