Mouvement social - à partir du 7/12

En raison d’un mouvement social, des perturbations sont à prévoir sur le réseau Fil Bleu à partir du samedi 7 décembre 2019 jusqu’au 1er janvier 2020 inclus.

Pour consulter le détail des perturbations cliquez ici.

Nous vous remercions pour votre compréhension et votre patience.
Nous vous prions de conserver une attitude courtoise envers nos agents en service.
L'équipe Fil Bleu

perturbations générales

Mouvement social - à partir du 7/12

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Personal Space

Associating your card with your Personal Area lets you:

  • Download your direct debit statements;
  • Declare the theft or loss of your card;
  • Purchase tickets or passes onlineand download them to your card at the e-shop;
  • Suspend or cancel the direct debit of your subscription;
  • Settle your unpaid bills.

Note: The whole family’s cards can be associated with one Personal Area! 

 

WHAT IF I FORGET MY PASSWORD?

Users commonly forget the password allowing them to log on to their accounts. To avoid creating a new account, we’re going to show you how to change your password.

Go to the Personal Area page (Espace Perso). In the pink "Already have a Personal Area?" box, click on "Forgotten your password?" in the lower left. 

Espace Perso En 7

A new window opens. Enter your e-mail address and click on "Validate". 

Espace Perso En 8

A new window opens: Espace Perso En 9 

Check your inbox. You should receive the following e-mail (this may take a few minutes):

Espace Perso En 10

Click on the link in blue in the e-mail.

The verification code automatically appears in the login window (if it doesn’t, copy/paste it from the e-mail). 

Espace Perso En 11

Enter your e-mail address and click on Espace Perso En 11 1

The following window opens, allowing you to enter your new password. Then click on "Validate".

Espace Perso En 12

Espace Perso En 12 1

You can now log on to your Personal Area with your new password!

Go to the homepage (page d'accueil).

 Espace Perso En 1

Click on : Espace Perso En 1 1

The “PERSONAL AREA” menu option” :

Espace Perso En 2

If you haven’t created your Personal Area yet, click on Espace Perso En 2 1

Complete the form below, filling in the information requested.

Espace Perso En 3

User Profile” information is not mandatory but will serve as the delivery address for an e-shop order.

Enter your (valid) e-mail address in the first field. Then enter it again in the second field to confirm it.
Next, enter a password with at least 6 characters. Then confirm your password by entering it a second time. 

When the form is completed, click on Espace Perso En 3 1

The following message appears:

Espace Perso En 4

You will receive the following e-mail at the previously entered e-mail address (this might take a few minutes and it might arrive in your spambox):

Espace Perso En 5

Click on the activation link (in blue). Now you can log on:

Espace Perso En 6

You have created your Personal Area! 

 

Your personal data will be processed to provide you with the services you have requested and ensure the management and performance of the mobility services provided by Fil Bleu, a Keolis Group subsidiary. This will allow Fil Bleu to inform you about its news and offers that might interest you. Your data are sent to Fil Bleu and the Keolis Group companies that process them, as well as to Fil Bleu service providers in or outside the European Union. Data involving Fil Bleu tickets and subscriptions can be made accessible to Tours Métropole Val de Loire, on behalf of which Fil Bleu operates its services. Your data are kept as long as necessary in order to manage your subscription and provide and promote Fil Bleu services. You have the right to access, rectify and/or delete your personal data. You can object to the processing of your data for commercial purposes. To exercise your rights, or for any question about the processing of your personal data, contact This email address is being protected from spambots. You need JavaScript enabled to view it. or Fil Bleu Customer Service, avenue de Florence 37700 Saint Pierre des Corps.

THE PERSONAL AREA IS FOR FIL BLEU NETWORK USERS ONLY.

In this space, you can:

  • Enter your transport card to download your direct debit statements;
  • Memoriseyour favourite lines and stops;
  • Create and manage subscription text or e-mailalerts to receive warnings about your trips;
  • Report the loss or theft of your Fil Bleu card;
  • Suspendyour subscription;
  • Access the e-shop.