DELIVERY TIMES FOR PRODUCTS PURCHASED ONLINE

 

PURCHASING A PRODUCT ON A CONTACTLESS TICKET

If a product is purchased on a contactless ticket, we promise to deliver it within 7 days of payment:

  • The order is taken into account 1 day  later
  • It is processed 5 days later
  • It arrives in your mailbox 7 later
 
                                                                       

PURCHASING A PRODUCT ON A CONTACTLESS CARD

If a product is purchased on a contactless card, we promise to make it available to the customer within 72 hours between payment and the product’s validation on a bus, a tram or a ticket machine in a tram station:

  • The order is taken into account 1 day later
  • Compilation then redistribution in the information system 2 days later