Filbleu.fr uses cookies

By browsing our website you accept to installation and use cookies on your computer.

Non catégorisé

 

If you report the loss or theft of your Fil Bleu transport card, it will be permanently deactivated.

In order to continue travelling on our network, you can get a new transport card from our sales office at 9 rue Michelet in Tours.

 

* All fields are required
 
 

COST OF CARD REPLACEMENT

  • €5 for customers paying for their transport ticket by direct debit, persons falling under the jobseekers or AAH category, customers entitled to benefit from the “Invalid” ticket.
  • €10 for all other category of customers.

 

 

 

CarteTransport

Warning! To download your statements, you must link a transport card. Please fill in below:

  • the customer number: 6 to 8 digits (see image on the left);
  • the customer’s name;
  • the customer’s date of birth.

The Fil Blanc service uses special vehicles to transport passengers with reduced mobility, including wheelchair users with a minimum 80% disability card and people with motor handicaps, temporary vision-impairment and blindness.FilBlanc

Additional information, registration form and contact details: +33 (0)2 47 77 48 48 - http://www.filblanc.fr/

“MORE THAN A TRANSPORT TICKET, A PASSPORT FOR CIVIC BEHAVIOUR”

Fil Bleu is starting a poster campaign to raise passengers’ awareness of various kinds of misbehaviour encountered on public transport and encourage mutual assistance. the campaign emphasises the implicit commitment passengers make when buying a ticket: behaving respectfully towards other riders. The ticket is a passport for civic behaviour. The campaign focuses on 5 themes:

Campagne en

OBSERVING EVERYBODY’S NEEDS IN ORDER TO MAKE THE NETWORK MORE ACCESSIBLE

CUSTOMER EXPERIENCEDSC01114

Fragile and disabled passengers can receive assistance even before they board a bus or tram. That’s why Fil Bleu is committed to raising the awareness of all its’ staff: drivers, checkers, ticket agents, maintenance workers, administrative employees, etc. In this innovative approach, all employees must undergo a Customer Experience in order to give them ideas about ways to improve our service.

The Customer Experience focuses on 5 main themes:

  • Physical disabilities: people with reduced mobility and impaired vision and hearing ;
  • Mental disabilities ;
  • fragility: senior citizens, illiterate passengers, people with temporary disabilities (on crutches, pregnant women, etc.) ;
  • Riders unfamiliar with the network ;
  • newcomers to Tours (students, households that have moved to the area).

Physical disabilities

  • Impaired vision: during KeoLife Week, the Valentin Haüy 37 Committee accompanies vision-impaired riders on a trip planned by a task force in order to raise employees’ awareness of the problems they encounter ;
  • Impaired hearing:  hearing-impaired people from the metropolitan area are accompanied on trips to observe the problems they encounter ;
  • Reduced mobility: APF is asked to help us understand problems involving degenerative diseases and amputations ;
  • Wheelchair user: use of the network and visit to the agency in collaboration with APF.

Mental and sensorial disabilities

  • The first stage, listening, is very important. Contact with 3 organisations to imagine a relevant experience ;
  • collaborative workshops with organisations in our offices.

Occasional riders

  • Use documents from the Foreign Traveller Information Department to raise employees’ awareness of issues encountered by tourists and out-of-town visitors using the network ;
  • at the next integration seminar on 6 July, follow approximately 30 Keolis SA employees on a route through the metropolitan area to observe new customers on the network and provide feedback.

Fragility

  • Follow fragile passengers for 90 minutes ;
  • Meet fragile persons through the intermediary of AMIS (Mediation, Information and Service Agents) during the National Days.

Newcomers

  • Newcomers (less than 3 months) give transport experts feedback at round-table meetings ;
  • Accompany newcomers who have not used the network yet and are unfamiliar with the city. They were observed with cameras and microphones on their first trip. Company employees from every department followed them to observe them on their trips.

Ordinance 2014-1090 of 26 September 2014 on making public facilities, public transport, housing and roads accessible to people with disabilities requires, among other things, the accessibility of priority stops. Decree 2014-1323 of 4 November 2014 defines a priority stop as one that is:

  • Located on a main public transport line ;
  • Served by at least two public transport lines ;
  • Located at a transport hub ;
  • Located within a 200m radius of a busy area or facility for people with disabilities or senior citizens.

Every town must have at least one accessible stop.

Tours Métropole Val de Loire has identified 500 priority stops. Since September 2017, 81% of them have been accessible. They must allow bus or tram access whatever the disability:

  • A raised mark on the floor identifies the location of the vehicle’s door ;
  • The platform must be raised to make boarding and alighting easier ;
  • An area must be big enough to let wheelchair users access the platform, move, and turn around ;
  • The slope and tilt are adapted to the movement of wheelchairs.

To find out if your stop is accessible, view the timetable (Temetable Stops) or do a route search (Journey Planner) on the website.

All our vehicles are accessible :Accessibilite bus

  • 170 buses have electric ramps ;
  • 24 buses have hand-operated ramps.

The "Wheelchair" pictogram is on the front of the bus or on the middle door.

During a trip:

  • At the stop, the wheelchair user signals to the driver ;
  • The driver pulls the bus up to the pavement and lowers it ;
  • The driver deploys the electric ramp located at the middle door. If the bus has a hand-operated ramp, a passenger’s help is needed ;
    Rampe manuelle ext Rampe manuelle int
  • The wheelchair user boards the bus and settles in at the reserved location (indicated by a pictogram) ;
  • To alight, a button is located near the reserved location.

1 - Visual informationAccessibilite tram

  • Screens at tram stops and line 2 Tempo bus stops display information about the network.
  • Screens in trams and on line 2 Tempo display the next stops.
  • A blinking light tells deaf and hearing-impaired riders that the doors are about to close.
  • Inside trams, the buttons to open the doors can be located by their brightness.
  • In compliance with law 2005-102, new buses have electronic display boards above the windscreen. Scrolling information shows the direction (name of the last town served and name of the terminus). Example: Direction St Avertin/Paul Doumer.

2 - Sound informationDeficient visuel

  • Information about the network is broadcast over loudspeakers at tram stops.
  • A sound signal tells blind and vision-impaired riders that the tram’s doors are about to close.
  • Inside buses and trams, stop request buttons can be located by raised lettering.
  • Sound announcements inside vehicles indicate the name of the next stop.
  • On buses, announcements made over loudspeakers located near the front door indicate the bus number and destination to vision-impaired people waiting at the stop.
1 – The welcome terminal is on the left at the entrance.    Agence 1  Agence 2
 2 – At the bottom of the screen of the welcome terminal, a Braillesticker (1) tells vision-impaired people to touch the bottom of the touch screen (2) to obtain a ticket.     Borne accueil
 3 – The ticket comes out just below the screen and a sound announcement indicates the ticket number. 
 4 – When a window is free, the number is called and the passenger goes to the window indicated. 

 

The wheelchair user pictogram UFR helps riders easily identify accessible stops : 

1 – FINDING A ROUTE ON THE WEBSITE AND THE MOBILE SITE : 

By ticking the box, suggested routes are those with stops accessible to wheelchairs.

RI UFR 5 RI UFR 6

2 - LINE MAPS :

To see if your line is accessible in both directions, the wheelchair user pictogram has been added to the line maps of the timetable folders.

Depliant UFR 2

3 - TIMETABLES ON THE WEBSITE AND AT STOPS : 

The wheelchair user pictogram has been added to the accessible stops on the timetables on each line diagram.

GH UFR 3

4 - AT STOPS : 

The wheelchair user pictogram has been added next to the names of the stops.

arret acc2

WITH SUPPORT FROM THE METROPOLITAN AREA, FILBLEU IS COMMITTED TO ACCESSIBILITY FOR PEOPLE WITH REDUCED MOBILITY.

This involves many individuals, including wheelchair users, non-seeing, sight-impaired, deaf or hearing-impaired people, senior citizens, frail and illiterate passengers and riders loaded down with luggage or travelling with young children. Everybody should be able to travel in comfort on buses or trams!

The Equal Rights and Opportunity, Participation and Citizenship of People With Disabilities Act of 11 February 2005 and the decree of 13 July 2009 on making urban public transport accessible to people with disabilities and reduced mobility are a framework of actions aiming to create consistent accessibility across the entire network.

Ordinance 2014-1090 of 26 September 2014 on making public transport accessible to people with disabilities is the regulatory framework for the accessibility of public transport. The Fil Bleu network’s Accessibility Master Plan, drawn up by Tours Métropole Val de Loire and approved by the prefecture of Indre et Loire in 2013, spells out the details of how the Fil Bleu network’s bus/tram stops and stations, vehicles and passenger information are made accessible. The programmed accessibility agenda defines the planned accessibility of 500 “priority” stops (stops on a busy line or several lines, located near a busy area, etc.) by late 2018 with the aim of creating consistent accessibility across the entire network.

Le réseau Fil Bleu propose des services à la demande permettant de vous déplacer au plus prêt de certaines zones de la Métropole Tourangelle non desservies par des lignes régulières. 

 Service Flexo

Bus téléphone

Ce service permet de vous rendre au delà du terminus de certaines lignes régulières. 

 Pour vous rendre vers une zone Flexo, la réservation n'est pas nécéssaire, vous devez :

  • Sélectionner l'horaire souhaité indiqué par une note sur le dépliant horaire ou sur la grille horaire d'un des arrêts en direction de la zone Flexo ;
  • Faire signe au conducteur pour que le bus s'arrête ;
  • Préciser au conducteur lors de votre montée à bord, l'arrêt auquel vous souhaitez vous rendre.

Pour partir d'une zone Flexo, la réservation est obligatoire, vous devez :

  • Sélectionner l’horaire souhaité sur la grille horaire de la zone Flexo ;
  • Effectuer la réservation sur simple appel* minimum 30 minutes avant le passage du bus ;
  • Le bus viendra vous chercher à l'arrêt de la zone Flexo ;
  • Faire signe au conducteur lors de son passage devant l’arrêt pour monter à bord, le conducteur saura que vous l'attendez ;
  • Acheter votre titre si besoin auprès du conducteur.

*Pour les réservations, il faut appeler le centre d'appel au 02.47.66.70.70 (du lundi au vendredi de 6h à 19h et le samedi de 10h à 19h), minimum 30 minutes avant le passage du bus ou du taxi-bus 

Retrouvez ci-dessous les informations horaires et itinéraires des lignes Flexo : 

30 F30 : Joué Gare (Joué-lès-Tours) <> Ballan Gare (Ballan-Miré) <> Miré / Bois Gibert (Ballan-Miré)

31 F31 : Ballan Gare (Ballan-Miré) <> Lycée J. Monnet (Joué-lès-Tours) <> Liodière (Joué-lès-Tours)

57 F57 : Ursulines (Tours Centre) <> L'Espérance (St Etienne-de-Chigny) <>  Merluche (St Etienne-de-Chigny)

 

Service Résago et Flexo F55 

Voiture téléphone

Ce service est effectué en taxi-bus (véhicule jusqu'à 8 passagers avec une « borne filbleu » sur le toit). 

Les lignes Résago

La ligne Flexo 55

 Pour emprunter les lignes Résago, la réservation téléphonique est obligatoire.

 Pour cela, vous devez :

  • Sélectionner l’horaire souhaité sur la grille horaire ;
  • Effectuer la réservation sur simple appel téléphonique*
    (avant midi pour un trajet l'après-midi et avant 19h pour un trajet le lendemain matin)
    Attention
    : pour le lundi matin la réservation s'effectue au plus tard le samedi à 19h.
  • Faire signe au conducteur lors de son passage devant l’arrêt ;
  • Lors de votre montée à bord, rappeler au conducteur l'arrêt auquel vous souhaitez vous rendre.

 Flexo 55, pour emprunter le service :

  • Sélectionner l'horaire souhaité sur le dépliant horaire ou sur la grille horaire d'un des arrêts
    • si l'horaire ne comporte pas de note, il vous suffit de vous rendre à votre arrêt ;
    • si l'horaire comporte une note, la réservation est obligatoire. Effectuer la réservation sur simple appel téléphonique*
  • Faire signe au conducteur pour que le taxi-bus s'arrête :
    • sans réservation : préciser au conducteur lors de votre montée à bord, l'arrêt auquel vous souhaitez vous rendre ;
    • avec réservation : rappeler au conducteur l'arrêt auquel vous souhaitez vous rendre.

*Pour les réservations, il faut appeler le centre d'appel au 02.47.66.70.70 (du lundi au vendredi de 6h à 19h et le samedi de 10h à 19h), minimum 30 minutes avant le passage du bus ou du taxi-bus 

 

Retrouvez ci-dessous les informations horaires et itinéraires des lignes Résago et F55 : Taxi bus

R1 : Santé Alliance (St Cyr-sur-Loire) <> Ermitage (Tours Nord) ;

R2 : Mareuil (Fondettes) <> Hôpital Pagès (Luynes) ;

R3 : Yvaudières (Saint-Pierre-des-Corps) <> Atlantes (Saint-Pierre-des-Corps) ;

R4 : Les Bergeons (Berthenay) <> La Riche Centre (La Riche) ;

R5 : Barberonne (St Cyr-sur-Loire) <> Guy Raynaud (St Cyr-sur-Loire) ;

F55 : Vaucanson (Tours Nord) <> Saulnier (Parçay-Meslay).

 

Les tarifs sont les mêmes sur l'ensemble du réseau Fil Bleu, cliquez ici pour connaître tous les tarifs

FILBLEU avec le soutien de la Métropole S'ENGAGE EN FAVEUR DE L'ACCESSIBILITÉ DES PERSONNES À MOBILITÉ RÉDUITE.

De nombreuses personnes sont concernées : utilisateurs de fauteuil roulant, personnes mal ou non-voyantes, sourdes ou malentendantes, personnes âgées, illéttrées, fragiles, ou encore voyageurs chargés de bagages ou accompagnés d'enfants en bas âge. Tout le monde doit pouvoir voyager sereinement à bord des bus ou des tramways !

La loi du 11 février 2005 pour l'Egalité des Droits et des Chances, la Participation et la Citoyenneté des Personnes Handicapées et l'arrêté du 13 juillet 2009, relatif à la mise en accessibilité des véhicules de transport public guidé urbain aux personnes handicapées et à mobilité réduite, constituent un cadre d'actions dont le but est, de créer une accessibilité cohérente sur l'ensemble du réseau.

L'ordonnance n°2014-1090 du 26 septembre 2014, relative notamment à la mise en accessibilité des transports publics pour les personnes handicapées constituent le cadre réglementaire de l'accessibilité des transports publics. Le Schéma Directeur d’Accessibilité du réseau Fil Bleu, établit par Tours Métropole Val de Loire et approuvé par la préfecture d'Indre et Loire en 2013, fixe les modalités de mise en accessibilité des arrêts et stations de bus/tram, des véhicules et de l’information voyageur du réseau Fil Bleu. L'agenda d'accessibilité programmée définit la programmation de la mise en accessibilité des 500 arrêts dit 'prioritaires' (arrêts desservis par une ligne forte, plusieurs lignes, ou situé à proximité d'un pôle générateur de déplacement important...) d'içi fin 2018 dans le but de créer une accessibilité cohérente sur ensemble du réseau

To travel on the Fil Bleu bus + tram network, you must :

1. PURCHASE A MEDIA (CARD OR CONTACTLESS TICKET).

The contactless ticket can be purchased from the sales office or by post (Free for direct debit plans and €2 for other plans).

With your contactless card, you can load subscriptions and trips. The contactless ticket can be purchased from the ticket distributor, at our sales office, on-board the buses or at a point of sale. It costs €0.10. You can only reload it with travel plans.

2. RELOADING IT WITH TRIPS OR SUBSCRIPTIONS.

In order to travel in our buses and trams, you must reload your media (card or contactless ticket) withtrips or subscriptions. You can purchase them from the ticket distributor, the sales office; at our points of sale, on-board the buses or online. In order to avoid loading every month, you can opt for direct debit for subscriptions or trips (Liberté).

3. VALIDATE YOUR MEDIA EACH TIME YOU ENTER IN THE BUS OR THE TRAM.

All our vehicles are fitted with validators. You must hold your ticket or your contactless card in front of the validator even when you are getting on to a connecting vehicle. A message shall inform you about the validity of your ticket. If your ticket is not valid, you must buy another one from the driver under all circumstances.

Children under the age of 5 travel free on the network. In the event that your card is lost or stolen, call our customer relationship centre at +33 2 47 66 70 70. You must pay for the duplicate card (€5 for direct debit plans and €10 for all other plans).

 

Download the card request

 

DOWNLOAD GENERAL TERMS AND CONDITIONS OF SALE

Tariffs valid on 1 August 2017

  • One element is not displayed on the frontend because Chronoforms is not validated.
  • One element is not displayed on the frontend because Chronoforms is not validated.
  • One element is not displayed on the frontend because Chronoforms is not validated.
  • One element is not displayed on the frontend because Chronoforms is not validated.
  • One element is not displayed on the frontend because Chronoforms is not validated.
  • One element is not displayed on the frontend because Chronoforms is not validated.
  • One element is not displayed on the frontend because Chronoforms is not validated.
  • One element is not displayed on the frontend because Chronoforms is not validated.

Vos coordonnées
Remplissez le formulaire ci-dessous :

Réclamation
Votre réclamation concerne un problème vécu ou rencontré sur le réseau Fil Bleu ? Remplissez le formulaire ci-dessous de la manière la plus complète possible afin que nous puissions vous apporter une réponse précise.

Form by ChronoForms - ChronoEngine.com

La FAQ (Foire aux questions) permet de vous aider à répondre à vos différentes interrogations sur le fonctionnement des services Fil Bleu. FIG 36

  • Titre de transport
  • Espace Perso
  • E-Boutique
  • ...

 

PlanB internet 2 2017
Download the plan 

WHAT IS PLAN B ?

plan-b-01

To ensure continuity of service, Fil Bleu has instituted a tram substitution plan (Plan B) in case of partial or total stoppage of the tram line. Replacement buses provide service in the section that is not being served.

Implementation of Plan B is communicated through public announcements, electronic information terminal present at the stations and a message is sent on the Twitter network.

To travel in a Plan B bus, like in the case of the tram, you must have a transport ticket and get it validated on entering the bus.

Warning :
The plans given on this page are for information only. They may be subject to change depending on the disturbed sector. In case of disturbance, you can find all the information on Info Trafic.

 

WHERE CAN YOU FIND YOUR PLAN B STOP ?

At each Tram station, a specific information board indicates the location of the Plan B rescheduled stop when the tram is not operating. The served stops can be identified with the Plan B logo pasted on the shelters or the poles.

Please see below an example for Vaucanson Tram station direction Lycée J. Monnet :

Station tram 2017

Plan-B---Info-Station

 

Warning : In order to institute Plan B, we take the reserve buses and if it is not adequate, several buses are removed from the surrounding lines. The frequency of these lines will be reduced for a short period. We apologise for the inconvenience and thank you for your understanding.

 

TO TRAVEL, YOU HAVE TO BE IN POSSESSION OF A contactless TICKET (0,10€) OR contactless card (2€)).

All the supports are refillable of journeys or subscriptions. To be valid, they have to be in charge with a driver, with a point of sale, with a commercial agent of our agency or a distributor of title. You must hold your ticket or your contactless card in front of the validator even when you are getting on to a connecting vehicle

travel formulas :

  • 1 trip (valid for 1 hour including connections) : 1,50€
  • 2 trips : 2,80€
  • 24 hour : 3,90€
  • 10 trips : 13,50€

subscriptions :

  • General Public Pass : 39,50€ / month
  • Schoolchildren Pass : 24,80€ / month
  • Student Pass : 27,60€ / month
  • Liberté Pass : 1,30€ / trip

More information on the desktop site : www.filbleu.fr

DOWNLOAD GENERAL TERMS OF SALE OF SALE


Points de vente :

FIL BLEU SALES OFFICE

9 rue Michelet, 37000 Tours

Our advisors are at your service :

Monday to Friday from 7:30 am to 7 pm without break
Saturday from 10:00 am to 5:00 pm

 

BY PHONE

Tél : +33 2 47 66 70 70

Monday to Friday from 6 am to 8 pm without break
Saturday from 10:00 am to 8:00 pm

 

BY MAIL

Service Clients Fil Bleu

Avenue de Florence

37705 Saint Pierre des Corps

FIL BLEU SALES OFFICE

Corporate name : Keolis Tours

Head office: Avenue of Florence - 37705 Saint Pierre des Corps

Tél. : 02 47 32 40 40

Fax. : 02 47 32 40 44

E-mail : This email address is being protected from spambots. You need JavaScript enabled to view it.

Director of Publication : Antoine FINS

Semi-Public Company for Public Transportation of the Passengers of the Tours Metropolitan Area

 

CONFIDENTIALITY agreement

Fil Bleu is concerned about maintaining your privacy and guaranteeing the confidentiality of your personal information.

All information gathered and used is with the purpose of providing you with quality service.

In accordance with Articles 26, 27 and 36 of the [French] Data Protection Act of 6 January 1978, the data you provide to us is processed and stored under conditions designed to ensure the security of the information.

In addition, you have the right to object, to access and amend your personal data. You can request for this by e-mail; data verification shall then be conducted.

 

DISCLOSURE OF PERSONAL INFORMATION

Fil Bleu undertakes not to disclose information about you. We do not sell, lease or communicate any personal data provided by people visiting this site to third parties.

 

PERSONAL INFORMATION PROTECTION METHODS

Keolis Tours ensures the security of the data transmitted by you. We strongly advise you to take all necessary precautions to protect your personal data when you are on the Internet. Change passwords frequently, use alphanumeric combinations, and make sure that you are using a secure browser. We are concerned about preserving the confidentiality of your personal information.

 

Crédits

Site Owner : Keolis Tours

Publication Manager : Xavier Richon (Director of Passenger Mobility) ;

Publisher : Adeline Burette (Multimedia Information Officer) ;

Graphic creation : Agence de communication Elle&Lui ; 

Design and production : Tribu and Co ;

Hosting : Cyrès

 

REASONS FOR COLLECTING PERSONAL INFORMATION

Fil Bleu collects and uses your personal information in order to provide you with  additional service and supplementary information.

Your personal information will allow us :

  • to send you a newsletter ;
  • to answer a question that you have asked ;
  • to send you information via SMS alerts ;
  • to get you involved in a game ;
  • to send you the prizes or gifts that you have won.

Occasionally, we will use your personal information to invite you to participate in surveys designed to measure customer satisfaction and improve our service offerings.

 

PERSONAL INFORMATION COLLECTION METHODS

As stipulated in the Data Protection Act, we shall inform you about the mandatory or optional fields by using an asterisk.

The information thus communicated shall be collected and saved in a secure database.

 

INFORMATION BY INTERNET USERS ON THE AUDIENCE MEASUREMENT SERVICE

In order to serve you better, we measure the number of pages viewed, the number of visits, as well as the visitors’ activity on this website and their frequency of return with the help of Google Analytics solutions. For more information on the Analytics cookies and Privacy.

 

PlanB internet 2 2017
DOWNLOAD THE PLAN 

WHAT IS PLAN B ?

plan-b-01

To ensure continuity of service, Fil Bleu has instituted a tram substitution plan (Plan B) in case of partial or total stoppage of the tram line. Replacement buses provide service in the section that is not being served.

Implementation of Plan B is communicated through public announcements, electronic information terminal present at the stations and a message is sent on the Twitter network.

To travel in a Plan B bus, like in the case of the tram, you must have a transport ticket and get it validated on entering the bus.

Warning :
The plans given on this page are for information only. They may be subject to change depending on the disturbed sector. In case of disturbance, you can find all the information on Info Trafic.

 

WHERE CAN YOU FIND YOUR PLAN B STOP ?

At each Tram station, a specific information board indicates the location of the Plan B rescheduled stop when the tram is not operating. The served stops can be identified with the Plan B logo pasted on the shelters or the poles.

Please see below an example for Vaucanson Tram station direction Lycée J. Monnet :

Station tram 2017

Plan-B---Info-Station

 

Warning : In order to institute Plan B, we take the reserve buses and if it is not adequate, several buses are removed from the surrounding lines. The frequency of these lines will be reduced for a short period. We apologise for the inconvenience and thank you for your understanding.

 

JV Malin, your public transport in the Centre region.

Citiz, self-service car in the Metropolitan area !

Fil Blancon-demand transport tailored to persons with reduced mobility in the Tours Metropolitan area.

Covoiturage Tour(s) Plus, you can remove one car from traffic and help in reducing traffic jams, fuel consumption and pollution !

Rémi, the inter-urban transport network of Indre et Loire.

SNCF / TER

page-accessibilite-BIV-BHNS 300

FILBLEU IS COMMITTED TO PROMOTING ACCESSIBILITY OF PEOPLE WITH REDUCED MOBILITY.

This category includes many people: wheelchair users, blind or visually impaired people, deaf or hard of hearing, elderly, frail, passengers with baggage or accompanied by small children. Everyone must be able to travel peacefully on buses or trams !

The Act of 11 February 2005 on Equal Rights and Opportunities, Participation and Citizenship of Persons with Disabilities and the Decree of 13 July 2009 on the accessibility of guided urban public transport vehicles to persons with disabilities and with reduced mobility, constitute a framework of actions whose aim is, in the case of Fil Bleu, to create consistent accessibility throughout the network.

PASSENGER INFORMATION TERMINALS (BIV) : 

Installed on platforms of tram stations and platforms of line 2 Tempo, the information terminals provide real-time information on the waiting time of the next vehicles. They also contain call terminals with intercoms, accessible to all and easy to locate. They allow you to reach an Agent and get help quickly.

TRAMWAY = INDEPENDENCE :

The platform of the majority of tram stations (except: Tranchée, Mi-Côte and Place Choiseul*), is easily accessible for wheelchair users. The tram trains have flat floors and are on the same level with the platform. The double doors of the trains allow wheelchair users to easily access the tram.

Tactile bands have been specially designed for the visually impaired and placed on all the platform sides. Inlaid with mini studs, they are sensitive to the touch of the foot and the cane, and alert the visually impaired about the proximity of the track. This type of tactile band is found at the pedestrian crossings of the avenues. They alert about the dangerousness of the path to be crossed.

* These three tram stations are not compliant with the accessibility law (the Tranchée slope is 7%).

DEVELOPING ACCESSIBILITY TO BUS :

page-accessibilite bus 350

Renewal of the bus fleet makes it increasingly possible to have buses equipped with low floors and a retractable pallets for wheelchair users. Wheelchair users are advised to verify the presence of the appropriate pictogram. It is placed in the front of the bus or on the centre door. At the stop point, people in wheelchairs signal the driver so that he/she can position the bus as straight as possible along the footpath and lower the vehicle. He/she then deploys the retractable ramp located at the centre door level. People in wheelchairs climb up and settle in their designated area (marked with a pictogram). When they want to climb down, they make a stop request using the button on their right. This informs the driver that the pallet will have to be deployed at the requested stop.

In order to make a bus line accessible, it is also necessary that the stops and their surroundings are properly laid out by the municipalities: raising the footpath curbs to 18 cm, taking care of unimpeded access at the stop point, adequate width of the pavement. The 1400 stops are not all accessible as yet, but Tour(s)Plus, the municipalities and Fil Bleu are working every day to increase the number.

 

SOUND AND VISUAL INFORMATION :

page-accessibilite-tramway 300

Sound and visual information is available inside all tram trains and all buses :

  • In the tram and line 2 Tempo, screens show the next stops being served ;
  • Closing of tram doors is announced by a flashing signal intended for the deaf and hard-of-hearing and a sound signal for the blind or the visually impaired people ;
  • Inside the bus, the stop request buttons are marked with a relief inscription ;
  • Inside the tram, the buttons to open the doors can be located with their light intensity and a relief inscription ;
  • According to [French] Law 2005-102, new buses are equipped with electronic destination signs. Scrolling information tells you the direction (name of the last municipality served and the name of the terminal). Example: Direction St Avertin/Paul Doumer ;
  • Sound announcements indicate the name of the next stop and the destination of the line ;
  • Buses also have a loudspeaker located outside, near the front door. It is used to inform the visually impaired people waiting at the stop about the bus number and its destination.

page-accessibilite Guide FilBleu 200

 

TRANSPORT ADAPTED TO DEMAND :

People with reduced mobility are transported with adapted vehicles by the Fil Blanc service. It is mainly open to persons in wheelchairs holding minimum 80% disability card and to blind persons. Additional information, registration form and contact details : 02 47 77 48 48 - http://www.filblanc.fr/

This category includes many people: wheelchair users, blind or visually impaired people, deaf or hard of hearing, elderly, frail, passengers with baggage or accompanied by small children. Everyone must be able to travel peacefully on buses or trams !

navette-sncfIn partnership with the SNCF, customers holding a valid Fil Bleu ticket can take the SNCF shuttle between the Saint-Pierre-des-Corps and Tours stations. The Fil Bleu cards must be validated before entering the shuttle thanks to the validators present on the platforms.

Other customers must have a valid and stamped SNCF ticket.

 

 

Please your timetables on www.Voyages-sncf.com

page-parc-velos 3007 secure bicycle parks are spread out along the Tram A line to park your bicycle and use the Fil Bleu network.

The Bicycle Parks are accessible to the bicycle parks Pass card holders and the subscribers.

LOCATION OF THE BICYCLE PARKS :

  • P+R Vaucanson : 30 parking spots
  • Station Monconseil : 36 parking spots
  • Station Marne : 36 parking spots
  • Station Beffroi : 36 parking spots
  • Station Verdun : 36 parking spots
  • Station Rotière : 36 parking spots
  • P+R Jean Monnet : 36 parking spots
 

OPERATION :

The service is reserved to Fil Bleu subscribers and the Fil Bleu bicycle parks pass card holders. To enter the bicycle park, wave your contactless card in front of the bicycle park entrance validator to open the door and park your bicycle. The service is free for the subscribers.

 

LOCATION OF THE BICYCLE PARKS