Modifications Horaires et Itinéraires lignes 2, 4 et 35 - lundi 20 janvier 2020

A partir du lundi 20 janvier, des ajustements horaires et une modification d'itinéraire sont mis en place.

En raison des travaux d'Aménagement rue Thalès de Millet, l'itinéraire et les horaires de la ligne 2 Tempo sont modifiés :

TÉLÉCHARGER LE DÉPLIANT DE LA LIGNE 2


Des ajustements horaires sont également mis en place sur la ligne :

TÉLÉCHARGER LE DÉPLIANT DE LA LIGNE 4

 

Un ajustement horaire est mis en place sur la ligne 35 du lundi au vendredi le départ de Onze Arpents 13h10 est avancé à 13h00 :

TÉLÉCHARGER LE DÉPLIANT DE LA LIGNE 35

 

Merci pour votre compréhension. 

 

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Modifications Horaires et Itinéraires lignes 2, 4 et 35 - lundi 20 janvier 2020

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OBSERVING EVERYBODY’S NEEDS IN ORDER TO MAKE THE NETWORK MORE ACCESSIBLE

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Fragile and disabled passengers can receive assistance even before they board a bus or tram. That’s why Fil Bleu is committed to raising the awareness of all its’ staff: drivers, checkers, ticket agents, maintenance workers, administrative employees, etc. In this innovative approach, all employees must undergo a Customer Experience in order to give them ideas about ways to improve our service.

The Customer Experience focuses on 5 main themes:

  • Physical disabilities: people with reduced mobility and impaired vision and hearing ;
  • Mental disabilities ;
  • fragility: senior citizens, illiterate passengers, people with temporary disabilities (on crutches, pregnant women, etc.) ;
  • Riders unfamiliar with the network ;
  • newcomers to Tours (students, households that have moved to the area).

Physical disabilities

  • Impaired vision: during KeoLife Week, the Valentin Haüy 37 Committee accompanies vision-impaired riders on a trip planned by a task force in order to raise employees’ awareness of the problems they encounter ;
  • Impaired hearing:  hearing-impaired people from the metropolitan area are accompanied on trips to observe the problems they encounter ;
  • Reduced mobility: APF is asked to help us understand problems involving degenerative diseases and amputations ;
  • Wheelchair user: use of the network and visit to the agency in collaboration with APF.

Mental and sensorial disabilities

  • The first stage, listening, is very important. Contact with 3 organisations to imagine a relevant experience ;
  • collaborative workshops with organisations in our offices.

Occasional riders

  • Use documents from the Foreign Traveller Information Department to raise employees’ awareness of issues encountered by tourists and out-of-town visitors using the network ;
  • at the next integration seminar on 6 July, follow approximately 30 Keolis SA employees on a route through the metropolitan area to observe new customers on the network and provide feedback.

Fragility

  • Follow fragile passengers for 90 minutes ;
  • Meet fragile persons through the intermediary of AMIS (Mediation, Information and Service Agents) during the National Days.

Newcomers

  • Newcomers (less than 3 months) give transport experts feedback at round-table meetings ;
  • Accompany newcomers who have not used the network yet and are unfamiliar with the city. They were observed with cameras and microphones on their first trip. Company employees from every department followed them to observe them on their trips.