Would you like to take public transport but do not know how to proceed ? This service is designed for you !



What is the support service ?

Support service is a free service offered to Fil Bleu subscribers or non-subscribers.

Our agents accompany you during your 1st journey on the Bus + Tram network.

This service allows you to make your way around the network more easily and ask any questions directly to our agents.

The service includes :

  • Accompanying on one of our lines (Bus and/or Tram), at the departure point of a stop serviced by Fil Bleu ;
  • Assistance in understanding information (maps, timetables at the stop, timetable brochures, fare guides, monitors, ticket distributors and information terminals.

How to reserve this service ?

This service is available from Monday to Friday (excluding public holidays) and upon reservation (based on availability).

Service valid for one accompaniment per person.


For an appointment, contact us at +33 monday to friday from 6 a.m. to 8 p.m. and saturday from 10 a.m. to 8 p.m.