• Is it possible to buy Fil Bleu tickets directly from the SNCF connect app?

Yes, it is possible to buy tickets directly via the SNCF connect app, the Surname, First Name and Email Address fields will need to be completed to finalise your order.

  • I make a connection between Saint-Pierre des Corps Gare and Gare de Tours, can I use the M-Ticket?

Yes, in partnership with the SNCF, customers with a valid Fil Bleu ticket can take the SNCF shuttle between Saint-Pierre-des-Corps and Tours stations, a QR code is available at the entrance to the platform and must be validated.

  • I already have an account on the E. boutique Fil Bleu, do I have to do the process again?

Yes, the online shop (Personal Space) and the M-Ticket are two different login areas and do not have a link.

  • Can I log in with an account from another network?

Yes, this is the case if I have a Flash Ticket Tao, Azalys, Tixi Pass or another QR code service provided by Airweb.

Tickets purchased on another network will not appear on the M-Ticket and will not be usable on the Fil Bleu network.

  • I want to travel with my loved ones, can we use only one phone?

The M-Ticket app allows you to travel with several people as soon as the tickets are purchased and validated (e.g. I buy and validate 2 tickets for 2 people). The journey is made together during the lifetime of the fare used.

I already have a JVMALIN card, I want to integrate it into the application, is this possible? No, it is not possible to link your JVMALIN card to the M-Ticket, to top up go to the personal space: My personal space: Filbleu, directly at a tram terminal, at the sales office or at partner points of sale.

  • I want to buy trips for myself and my children, can I make a single purchase for multiple profiles?

With the Multi-Profile option, you can choose who the trips are for: a single account, a single email address but several profiles.

Example: I create three different profiles with my account, an administrator profile, a profile for my son, and a profile for my daughter. When purchasing one or more titles, I can indicate to which profile I wish to assign the title. From her smartphone, my daughter downloads the Fil Bleu app and logs in to M-Ticket with my account (one account, several profiles). She has the title I bought for her.

  • I would like to receive an invoice after my purchase, how do I do this?

With each purchase, a confirmation email is sent with the details of your order, an INVOICE is issued as an attachment.

  • My phone's camera is damaged, can I continue to use the M-Ticket?

No, your phone's camera must be functional to be able to scan the QR Code when boarding the tram or bus.

  • My M-Ticket app is not working, what should I do?

I can uninstall and reinstall the Fil Bleu app, update my phone. To travel, I make sure I have a valid ticket when boarding the bus or tram.

  • My phone's battery has run out. Can I continue to travel with my ticket?

No, you need to buy a ticket. To be valid and controllable, you must ensure that your smartphone is sufficiently charged.